Our website address is: [https://neondrawer.com] (https://neondrawer.com). Neon Drawer is a multi-vendor marketplace connecting verified sellers with buyers.
What Personal Data We Collect and Why We Collect It
1. Account & KYC Information
- Buyers & Vendors: When you register, we collect details such as your name, email address, billing/shipping address, and account credentials.
- Vendor Verification (KYC): For sellers, we collect identity verification documents (such as government-issued ID and business details) through our verification system to ensure marketplace safety and prevent fraud.
2. Orders & Escrow Payments
- When you make a purchase or top up your wallet, we process transaction details necessary to fulfill your order and hold funds securely in escrow until order completion.
- Payment processing data is handled securely via our payment gateways.
3. Comments & Reviews
- When visitors leave reviews or comments on the site, we collect the data shown in the form, along with the visitor’s IP address and browser user agent string to aid in spam detection.
4. Cookies
- If you log in to your account, we set temporary cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for a year.
- If you leave a comment or review, you may opt-in to saving your name and email address in cookies for convenience.
Who We Share Your Data With
- Buyers and Sellers: Shipping address and contact information are shared with the relevant seller solely for the purpose of fulfilling and delivering your orders.
- Service Providers: We share necessary operational data with our secure hosting providers, payment gateways, and email dispatch services.
- Legal Requirements: We do not sell or trade your personal data. Data may only be disclosed if required by law or to protect against fraudulent transactions.
How Long We Retain Your Data
- Account profiles, order history, and KYC verification records are retained for as long as your account remains active to comply with legal, tax, and reporting obligations.
- Customer comments/reviews and their metadata are retained indefinitely.
What Rights You Have Over Your Data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold, excluding any data we are obligated to keep for administrative, legal, or security purposes.